Frequently Asked Questions

General Info

When does order lead time begin?

Order lead time begins after design approval and payment. Transit time is not included in the lead time.

The Sleeve a Message™ print room operates from Monday through Friday 9-5pm (CST) and does not count weekends, holidays, or any days on which FedEx is not operating as business days.

***Currently, the estimated lead time for sleeves, coasters, and custom cups is 4-6 weeks.***

How can I see my shipping costs?

Shipping is quoted directly on the individual product pages. Enter your shipping state and zip code and click “Calculate Shipping” to see your shipping rate. As you add items to your cart and continue shopping, the shipping rates calculated on each product page will reflect the shipping cost for the total cart configuration.

Can you RUSH my custom order?

Rush orders can often be accommodated for an additional fee, which will be billed separately, and must be paid before production can begin.

If you need your product delivered by a certain date, please reach out to us at [email protected] to inquire whether we will be able to accommodate your desired delivery date before completing your online order.

Expedited shipping is not the same as expedited production. If you have not arranged rush production with us, then your order will still require up to 7 business days to print, then your chosen shipping method will be used when the order has been completed.

Product Questions

Will I receive a proof before my order is printed?

All orders placed through the website require approval of a printed proof before production can begin. We may initially send you a graphic rendering to ensure the layout of your design is correct, and will then send you a photo of a test print.

If you would like to receive a sample in the mail you must indicate this request in the notes section of your order form or by calling 877-SLEEVE-6 and speaking to a sales representative.

Design Specifics

What does spot color mean?

Spot color, by our standards, refers to any color that is a pure Cyan, Magenta, Yellow or Black. Our digital inkjet printers operate in CMYK accommodating both spot colors and any other colors needed.

What image file type can I upload for my order?

Our site accepts the following file formats: PDF, AI, PSD, JPEG, TIF, PNG

100% vector graphics are preferred (PDF or AI)

Please consult our sleeve or coaster “design specifications” page for further directions and downloadable templates.

For security reasons, we no longer accept EPS files through the website. If you only have an EPS version of your design, you can send it to us via email, and we will send you back a print-ready formatted file to upload with your online order. Turnaround time for artwork formatting is typically 1-2 business days.